ONLINE ORDER
I am new to buying Bespoke custom clothing online. What should I know?
You should know that with our vast offline tailoring experience, we have designed a simple ‘Step by Step’ selection process for your online shopping experience. Easy selection process from the Customization and Size Guide to Payment and Delivery options. Rest assured, we are here to guide you should you require any assistance. Click here to get in touch with us.
How do I place my first online order – I am overseas?
Visit our online shop here to place your order. Alternatively, click here to leave us a message – indicate a preferred date and time for your ‘Personalised Virtual Appointment’ and we will arrange to chat with you on your order requirements.
How do I place my first online order – I am in Singapore?
Visit our online shop here to place your order. At checkout indicate if you would like for your garment to be delivered or if you would like to visit our store to have your measurements taken and we will walk you through the process during that session.
I have just placed my first online order. What happens next?
Thank you for your order! Expect to hear from us in the next few days (within a week) to reconfirm specifications of your bespoke online order. This is one of the steps we take to ensure a good fit and the desired outcome of your bespoke clothing.
When will my online order be ready?
Our suits are made-to-order and will be ready in approximately 2 – 4 weeks.
Kindly note that during the month of February, November and December, a longer lead time will be required due to the Lunar New Year, Christmas & end of the year festivities/events we cater for. During this period we recommend a comfortable timeframe of 3 – 5 weeks for the entire process.
How do I re-order online?
If you have ordered from us in the past, the good news is: We Have Your Measurements!
Create and Login to ‘My Account’, customise your order and complete your online purchase.
We will then process your order and ship your clothing to your delivery address when they are ready.
Important: Do bring to our attention any change in measurements & fit from your previous order. Click here. We will keep in touch with you on any clarification we may require.
I am a returning customer, what do I do if I am undecided & need an opinion before concluding my online order?
If you have ordered from us in the past, you can click here to get in touch with us. Indicate a preferred date and time for your ‘Personalised Virtual Appointment’ and we will arrange to chat with you on your new order requirements.
Can you expedite my online order?
We prefer not to rush your made to measure orders. We advise you plan ahead before ordering for a special event & to include additional time for last-minute adjustments if any.
MEASUREMENTS
I am a new customer & I would like to order several shirts and suits. How can you ensure a perfect fit ?
Welcome! For first time customers like yourself, we will produce the first item of each category (e.g. suit or shirt) and mail it to you first. Once you have had the chance to try on the garment and inform us about the fit, we will proceed and send the remaining items for production, taking into account any alterations that may have been performed.
Is it possible for you to duplicate the fit of any of my favourite clothing presently in my wardrobe?
Absolutely. Just send us your clothing with your order. We’ll be glad to incorporate any changes you might want and then return the clothing you sent, along with your new ‘Ehkay Corner Tailors’ custommade clothing.
I’m a bit hesitant to order custom clothing online…I worry about the fit.
We are here to guide you. It’s as simple as sending us your best fitting clothing and a few pictures of you in them. If this option has build some confidence. Click here to get in touch with us to get started.
Do I have to get re-measured every time I pick something out?
Not at all. Once we have your measurements in our records, reorders are easy. If you want something new, all you have to do is shop online to customise (select the fabric and styles) and checkout. Click here to visit our ‘Online Shop’.
How do I measure myself ?
Click here to follow Measurement Guidelines. Once we have received your order, we will keep in touch on the accuracy of your dimensions.
P R O D U C T & C U S T O M I Z A T I O N
What kind of fabrics do you use for your online orders – suits?
Quality fabrics only! Please refer to descriptions attached to each image.
What should I know about the fabric/s that I have selected online?
In house fabrics start production immediately, while fabrics from mills to our production unit takes about a week to arrive.
Can i provide my own fabric for online orders?
We prefer not to. However, there are exceptions where we do. Get in touch here for us to discuss further. Do note that we can only ensure that the finished product lives up to our standard of quality and fit if the fabric comes from one of our own mills.
I did attempt to place my order online, I however have a specific design with additional unique features/customization. What should I do?
We will be happy to custom make clothing according to your preferred requirements. Your best fitting outfit in your wardrobe, a design from an online site or a photo picture is most welcome! As professional tailors, we are able to MTM (make to measure) any style or design to your preference.
Can I use different fabrics?
Of course! You may choose any fabric we offer. We stock well over 5,000 choices of cloth and fabric, all of which comes with high thread counts for rich texture and feel. We have put up only a few sample swatches on our site. If you are unable to find the exact fabric that you are looking for, contact us here with the description or a photograph and we will find the perfect match for you.
P A Y M E N T
What type of payment do you accept on the online
shop?
We accept Credit Card payments – Visa, MasterCard and American Express on the online shop.
Can I change my online order after payment?
If you would like to amend your order, please notify us here. You will only be able to make modifications on your order. You will not be able to cancel your order after payment has been made.
S H I P P I N G & D E L I V E R Y
WHICH COUNTRIES DO YOU SHIP TO?
We offer worldwide shipping.
How can I change my online order shipping or billing address?
You may change your shipping or billing address under “My Account”. If you have an outstanding order please click here to update your delivery address.
How will you ship my online order?
We use multiple reputable courier services like FedEx, DHL, Aramex, UPS etc. to ship overseas.
We do not mail to P.O. Box addresses as we require you to sign for the parcel when it arrives.
In Singapore, we mail through Ninja Van and Singapore Post.
For any shipping matters, click here.
How long does it take to receive my online order?
You will receive your order in 3 to 5 weeks. We always try our best to deliver sooner. If you need your order sooner, click here to send in your request and we will do our best to get it to you in time.
Where can I track my online order delivery?
Once your parcel has been dispatched, we will email to you your
parcel dispatch details/airway bill no.
Click here to track your package if they are delivered by DHL.
Click here to track your package if they are delivered by Singpost.
How do I track my online order status?
You can track your order status by clicking the “View Order Status” link in ‘My Account”
How long does it take until I receive my order if I ordered online?
We aim to deliver your order to you as soon as possible. Our garments are tailored to your specifications and will be shipped to you in 3-4 weeks after placing theorder.
ALTERATIONS, REFUNDS & RETURNS
How long does it take for alterations?
Alteration is completed within one week.
What is your online order return policy?
There is no risk when buying from Ehkay Corner Tailors Pte. Ltd. We guarantee your satisfaction.
Every order is reviewed with our experienced skilled craftsmen and all anticipated issues are dealt with prior to commencing production.
We have and always will provide the personal touch even on our online bespoke orders.
In circumstances where we are unable to deliver or when desired outcome is not within our scope, we will not undertake the online order.
Should we not be able to produce the reputable bespoke clothing we take pride in will not accept your order.
Finally, we inspect each order for quality and fabrication issue before they are ready to be dispatched.
As each clothing is personally tailored, we are unable to resell an item to any other customer other than the customer placing the order, and as such we cannot accept returns on the basis of a change of heart on the part of the customer.
Refunds on the basis of fit are considered a last resort, and will only be granted when efforts to alter and/or remake the garment are unsuccessful.
As each clothing is personally tailored, we are unable to resell an item to any other customer other than the customer placing the order, hence we do not accept returns.
In the very rare case there would be an issue with the quality or fabrication of your clothing, you can return them for store credit in accordance with our terms and conditions. Please contact us within 7 days after receiving your order for assistance. In the case of other problems with your clothing, please get in touch with us so we can assess the clothing. In case we offer you a complimentary remake of the garment, so we can take the most up-todate measurement to ensure the new garment fits you as comfortably and perfectly as possible.
In conclusion, we keep a strict No-Refund policy.
