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WOOCS v.2.3.7

ONLINE ORDER – FAQ

 

NEW CUSTOMER

Q1. I am new to buying Bespoke custom clothing online. What should I know?

You should know that with years of our vast offline tailoring experience, we have designed a simple ‘Step by Step’ selection process for your online shopping experience. Easy selection process from the Customization and Size Guide to Payment and Delivery options. Rest assured; we are here to guide you should you require any assistance. Click here to get in touch with us.

Q2. Why should I order online?

There is no risk when buying online from Ehkay Corner Tailors Pte. Ltd.

Every order is reviewed with our experienced skilled craftsmen and all anticipated issues are dealt with prior to commencing production.

We have and always will provide the personal touch even on our online bespoke orders.

In circumstances where we are unable to deliver or when desired outcome is not within our scope, we will not undertake the online order.

We take full responsibility of our craftmanship & workmanship to produce the reputable clothing we take pride in –

We guarantee your satisfaction!


Q3. How do I place my first online order – I am overseas?

Visit our online shop here to place your order. Alternatively, click here

to leave us a message – indicate a preferred date and time for your ‘Personalised Virtual Appointment’ and we will arrange to chat with you on your order requirements.

Q4. How do I place my first online order – I am in Singapore?

Visit our online shop here to place your order. At checkout indicate if you would like for your garment to be delivered or if you would like to visit our store to have your measurements taken and we will walk you through the process during that session.

Q5. I have just placed my first online order. How can I be assured my Bespoke online order will fit me?

Thank you for your order! Every online order is followed up with an email or WhatsApp confirmation to reconfirm specifications of your order and for
any clarification we may require prior to commencing your online order. We strive to eradicate any concerns to ensure a good fit and the desired outcome of your bespoke clothing. When your order is ready, we inspect each garment for any quality and fabrication issue before they are dispatched.

Q6. When will my online order be ready?

Our suits are made-to-order and will be ready in approximately 3 – 4 weeks.

Kindly note that during the month of February, November and December, a longer lead time will be required due to the Lunar New Year, Christmas & end of the year festivities/events we cater for. During this period we recommend a comfortable timeframe of 4 – 5 weeks for the entire process.

RETURNING CUSTOMER

Q1. How do I re-order online?

If you have ordered from us in the past, the good news is. We Have Your Measurements!

Create and Login to ‘My Account’, customise your order and complete your online purchase.

We will then process your order and mail your clothing to your delivery address when they are ready.

*Click here to bring to our attention any change in measurements & fit from your previous order. We will keep in touch with you on any clarification we may require.

Q2. Do I have to get re-measured every time I pick something out?

Not at all. Once we have your measurements in our records, re-orders are easy. If you want something new, all you have to do is visit our ‘Online Shop’ here to customise and checkout.

Q3. What do I do if I am undecided & need an opinion before concluding my online order?

If you have ordered from us in the past, you can click here to get in touch with us. Indicate a preferred date and time for your ‘Personalised Virtual Appointment’ and we will arrange to chat with you on your new order requirements.

MEASUREMENTS

Q1. I would like to order several shirts and suits. How can you ensure a perfect fit?

Welcome! For first time customers, who would like to order several shirts and suits, please place an order for one shirt and one suit first. We will mail the clothing/s for you to try. Once you have received the clothing/s, inform us about the fit, and then proceed to the online shop to place more orders.

Q2. Is it possible for you to duplicate the fit of any of my favourite clothing presently in my wardrobe?

Absolutely. Just mail us your clothing/s with your order. We will be glad to incorporate any changes you might want and then return the clothing/s you sent, along with your new ‘Ehkay Corner Tailors’ custom made clothing.

*Depending on where you are, time taken for your clothing/s to reach us varies. Do assign a trackable shipping service. You will be responsible for paying your own mailing cost.

Q3. I’m a bit hesitant to order custom clothing online…I worry about the fit.

We are here to guide you. It’s as simple as sending us your best fitting clothing and a few pictures of you in them. If this option has built some confidence. Click here to get in touch with us to get started.

Q4. How do I measure myself ?

Click here to follow Measurement Guidelines. Once we have received your order, we will keep in touch on the accuracy of your dimensions.

 

PRODUCT & CUSTOMIZATION


Q1. What kind of fabrics do you use for your online orders ?

Quality fabrics only! Please refer to descriptions attached to each image on our “Online Shop’ here.

Q2. What should I know about the fabric/s that I have selected online?

All our fabrics are from reputable mills. We have both in-house fabric options as well as a majority of the world-renowned fabric brands.

In house fabrics start production immediately, while fabrics from mills to our production unit takes about a week to arrive.

*Despite procuring from reputable mills, certain fabrics have a natural tendency to shrink. Although we take the necessary steps of washing and drying before cutting the fabric, it is not completely possible to eliminate shrinkage.

Q3. Can i provide my own fabric for online orders?

We prefer not to. However, there are exceptions where we do. Get in touch here for us to discuss further.

*Note that we can only ensure that the finished product lives up to our standard of quality and fit if the fabric comes from one of our own mills.


Q4. I did attempt to place my order online, I however have a specific design with additional unique features/customization.

What should I do?

We will be happy to custom make clothing according to your preferred requirements. Your best fitting outfit in your wardrobe, a design from an online site or a photo picture is most welcome! As professional tailors, we are able to MTM (make to measure) any style or design to your preference. Contact us here

Q5. Can I use different fabrics?

Of course! You may choose any fabric we offer. We stock well over 5,000 choices of cloth and fabric, all of which comes with high thread counts for rich texture and feel. We have put up only a few sample swatches on our site. If you are unable to find the exact fabric that you are looking for, contact us here with the description or a photograph and we will find the perfect match for you.

PAYMENT

Q1. What type of payment do you accept on the online shop?

We accept Credit Card payments – Visa, MasterCard and American Express on the online shop.

Q2. Can I change my online order after payment?

If you would like to amend your order, please notify us here. You will only be able to make modifications on your order. You will not be able to cancel your order after payment has been made.

SHIPPING & DELIVERY

Q1. Which countries do you ship to?

We offer worldwide shipping, and we use multiple reputable courier services like FedEx, DHL, Aramex, UPS etc. to ship overseas.


Q2. How much does it cost to mail overseas and in Singapore?

Click here to view Real-Time Shipping Rates – shows the cheapest, fastest and best value shipping options.

Q3. I am a returning customer and previously had my order mailed to me, I would like the same personalised service option as previously….

Sure, click here to get in touch with us and we will personalise your shipping as previously.

Q4. How can I change my online order shipping or billing address?

You may change your shipping or billing address under My Account. If you have an outstanding order please click here to update your delivery address.

*We do not mail to P.O. Box addresses as we require you to sign for the parcel when it arrives.

Q5. How long does it take to receive my online order?

You will receive your order in 3 to 5 weeks. We always try our best to deliver sooner. If you need your order sooner, click here to send in your request and we will do our best to get it to you in time.

Q6. Can you expedite my online order?

We prefer not to rush your made to measure orders.

We advise you plan ahead before ordering for a special event & to include additional time for last-minute adjustments if any.

Q7. Where can I track my online delivery?

You can track your online order here.

For any other shipping matters, click here.

ALTERATIONS, REFUNDS & RETURNS

Q1. What can I do if the shirt or suit I ordered online needs adjustments?

We offer complimentary adjustments for up to 7 days after your parcel was delivered. This means you have to inform us of any issues in the fit within 7 days of receipt of your parcel. Charges apply thereafter.

Contact us here. We will help you with the adjustment needed.

Q2. What is excluded from your alteration policy?

Excluded from our alteration policy:-

1) We have determined an acceptance level of +/-5% as the acceptable tolerance limit on any measurement. Eg. If the required shirt length is 27 inches then the acceptance range is between approximately 25.5 inches to 28.5 inches. There will be no alterations or remakes if the deviation is within the +/-5% boundary.

2) If there are any changes that are conflicting with previous alterations Eg. if you previously asked for an alteration to make the waist bigger, and now you’re asking to reverse that alteration. We may also exclude certain alterations if your body size has changed based on the measurements.

Q3. How long does it take for alterations?

Alteration is completed within one week.

EXCHANGES & RETURNS

The ‘Personal’ online order is made for you. There will be no exchanges nor returns.

REFUNDS

Refunds on the basis of fit are considered a last resort, and will only be granted when efforts to alter and/or remake the clothing are unsuccessful.

ONLINE PROMOTIONS

Online promotions cannot be used in conjunction with other promotions.

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Ehkay Corner Tailors
Ehkay Corner Tailors
852 Google reviews
Tom.J.Anderson
Tom.J.Anderson
2024-02-02
My #1 tailor in Singapore. Top quality materials, very fast turnaround times and an astounding range of options for shirts and blazers. Excellent personal friendly service and expertise from Dinesh. Great advice and guidance for first timers as well as experienced customers. But most notably absolutely no pushy sales (like you experience with most other tailors). Cannot recommend highly enough.
Gaurav Deep Singh
Gaurav Deep Singh
2024-02-02
Excellent service, amazing materials and such a fast delivery of the suit. Honestly so happy with the work!
Karl Tay
Karl Tay
2024-02-02
I recently made my 2nd purchase at Ehkay, and once again I am thoroughly impressed. Choosing this tailor for my wedding suit was an excellent decision. The level of expertise and precision in crafting my suit was truly exceptional. From the initial consultation to the final fitting, Dinesh displayed a commitment to perfection. He not only captured my vision but enhanced it with his suggestions. The quality of the fabric and the fit were impeccable. I highly recommend this tailor for anyone seeking a bespoke and unforgettable wedding attire experience.
Keane Go
Keane Go
2024-02-01
Had a pleasant experience at Ehkay Corner Tailors, Dinesh was really professional and hospitable during the whole process. I needed the suit in 2 weeks before Chinese new year and Dinesh was able to get it done on time. This is my first suit and will definitely not be the last by him! Thank you once again Dinesh!
Rob McDonald
Rob McDonald
2024-02-01
Contacted this talor with a requirement to produce a made to measure set of tartan trews. Sizing was indicated remotely with their easy to use chart and the trews fit perfectly when I arrived to pick them up. They are cut very well and attracted a lot of positive comments the first time I wore them
Muhamed Arifin
Muhamed Arifin
2024-01-25
Hands down the best tailor in Singapore!!
zhi hong tan
zhi hong tan
2024-01-24
Outstanding fit! The term tailor-made has taken on a whole new significance for me. The suit's cut remains visually appealing, even as your posture shifts. Combine that with the luxurious comfort of the jacket's inner linings—highly recommended!
Jacky Chua
Jacky Chua
2024-01-23
Dinesh’s deep experience is felt throughout my process of making a suit at Ehkay. From Dinesh’s attentiveness and professional recommendations in the first consultation, to the wide range of materials he has available in-store for up-close viewing and touching, and the eventual product that speaks of expert workmanship, I am highly impressed by the experience and value Dinesh gives his customers. This is a store that deals in substance, craftsmanship and service.
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